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SYDNEY TOP TOURS – PRIVACY POLICY

This privacy policy of Sydney Top Tours explains how we collect, use and retain personal and general information about our users. That being said, this policy applies when you visit our website, engage with our customer service team, engage on social media, or otherwise interact with us.

This privacy policy serves as an expression of our commitment to protecting your data. We encourage you to read our privacy policy to be fully aware of our information practices and the choices/ rights available to you.

OUR COMMITMENT

We recognise the importance of maintaining your privacy. We aim to ensure that the trust you put with us is never breached. So, we want to share with you the policies and practices we’ve adopted regarding how we collect user information, retain them and use them. This privacy policy is applied to our current and former visitors to our website and our online customers.

By vising and/ or using our website, you agree to this privacy policy.

INFORMATION WE COLLECT

Contact information: We may collect your basic contact information like your name, email id, phone number, address, and Ip address.

Activity information: We may collect information about your activity like page visits, when you share links, etc.

  •  Transactional information:
    • When you purchase any tour from our website, we may collect your transaction information like date of transaction, billing address, card number, etc.
  •  Website Usage Information
      We may collect your information like
    • Ip address
    • Computer address details
    • Operating system
    • Time zone
    • Browser plug-ins
    • Cookies
    • Page response times
    • Download error
    • Pages and parts of pages you visit
    • Services and products you viewed
    • Length of visit to website and pages
    • Page interaction information

HOW DO WE COLLECT YOUR PERSONAL DATA?

We may collect data:

  • Directly from you– When you register with us, book a tour, or make any transaction.
  • Passively from you– We use tracking tools like Google Analytics, Google Webmaster, browser cookies, or web beacons.
  • From third party– We may collect data about you from a third party when you use any integrated social media features on our website.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

We collect your data to:

    • Operate services, facilities, and functions of our websites
    • Respond to your queries and send you communications via emails
    • Process transactions and send related information
    • Enable your bookings
    • Communicate with you about new content, products, services, and features
    • Maintain internal records concerning bookings, contracts, complaints, etc.
    • Monitor and analyse trends

PERIOD OF DATA RETENTION

We will retain your data as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

If you would like to know more about our data retention policy, please ask us.

THIRDS PARTY EMBEDS

We share your data with the third party to:

  • Deal with any booking enquiry being made by or for you
  • Perform any booking or other contract, including to provide any travel, tour or other products or services we have agreed to provide to you
  • Provide insurance cover, if you have made any insurance application through us for any travel
  • Comply with legal requirements

HOW DO WE KEEP YOUR PERSONAL DATA SECURE?

To keep you safe, we have adopted robust security measures, including:

  • Using secured server connections (HTTPS) to store your information
  • Encrypting your personal and payment transactions by using encryption technologies and software
  • Only sharing and providing access to your information to the minimum extent necessary

YOUR RIGHTS

You may opt to:

  • Access, correct, delete and export your account information at any time
  • Remove or reject browser cookies
  • Withdraw your consent at any time
  • Withdraw communications from us, such as digests, newsletters, and activity notifications

If you want to ask anything about our privacy policy or wish to know how we process your data, please contact us at [email protected], or call us at (+61)0498507873.

Sydney Top Tours
ABN: 74109033933
NSW BSP 414473

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We respect and honour Aboriginal and Torres Strait Islander Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.

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